Mike is easy to communicate with, he answers texts really fast, he's chill, he calms down fears:), before, during and answer the jobs. I didn't know he wasn't working until the first day when Dave told me, I didn't know about his knee because he fixed my carpet a few months ago. At first it made me a little nervous. BUT his team of guys are amazing. They are all craftsmen, even the ones that say they are laborers. They are also immaculate. They are also so freaking nice. And they did details on my floor that I didn't even know they were going to do:).. They also did not want me to help with anything, so after asking a few times I just stopped asking. So I just wanted to pass that on (in case you didn't know it already). I also wanted to thank you for helping me and being so nice to me too. I'll be in again for other stuff, easier stuff, like carpet. This was a huge job and as I told you I've wanted to do it for years. You were right about the grout too, it looks great...it all looks great.